Great customer service without the phone

Whenever I write about not using the phone people invariably ask me “can’t you hear on the phone with your CI?” or “Why not use VRS?” Honestly, it’s a habit I fell into years ago and haven’t gotten around to breaking yet because I prefer to be phone-less. That’s just me. Moving on… The curb in a parking lot decided to play tug-of-war with my car’s bumper today and pulled it right off. I figured I should try to get it put back on ASAP since it looks crazy and feels noisy and exposed without it. I was looking up the phone number for Don to call the car place and noticed a ‘live chat’ button on their site. That’s new. I was skeptical though, as in the past whenever I used their...

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