Business and Increasing Efficiency

My laser engraving business is almost two years old now.  Things have reached the point that I’m getting orders every day directly through the e-commerce website. This is a change from the past where I had mostly corporate orders.  For those, a customer would usually just contact me by email to set everything up. I enjoy doing personal orders for consumers a lot, but it takes infinitely more “hand-holding” of the customers and an order of one personalized item requires almost as much work as a corporate order of 10 items at once.  So as these types of orders increase, and in the holiday season especially, I spend a lot of time taking care of orders. While thinking on how to make things more efficient I do a lot of visiting of other sites....