Business and Increasing Efficiency

My laser engraving business is almost two years old now.  Things have reached the point that I’m getting orders every day directly through the e-commerce website. This is a change from the past where I had mostly corporate orders.  For those, a customer would usually just contact me by email to set everything up. I enjoy doing personal orders for consumers a lot, but it takes infinitely more “hand-holding” of the customers and an order of one personalized item requires almost as much work as a corporate order of 10 items at once.  So as these types of orders increase, and in the holiday season especially, I spend a lot of time taking care of orders. While thinking on how to make things more efficient I do a lot of visiting of other sites....

TED Talk on Cochlear Implants and Music

I have a lot of work to do this time of year, but wanted to post my first thoughts on this TED video. First – no captions yet! gah! I can understand the main speaker, but the video clips aren’t clear enough to hear. Second – I’m entirely happy with my two CIs. It’s been almost 2 years since the second one was activated and this is definitely my new normal and I wouldn’t go back to hearing aids if given a chance. Third – I’m still playing saxophone in the sax sextet and in the band. We often play music in the house from Pandora, usually classical or jazz. Music I know well sounds the same as I remember it (because I’m remembering it), music that’s new to me starts out a bit muddled but becomes clearer with...

Stolen Photos and Copyrighting or The Internet is Not the Wild, Wild West

A week ago a potential iPad Engraving customer of mine expressed concern at sending me his expensive electronics. He wanted to know if I had a way to reassure him that everything about my company is legit. I was just a tiny bit annoyed, but this has happen before, so I knew what to send him. Even though my business website is professional looking and full of photos and testimonials, some people are still suspicious… and maybe that isn’t such a bad thing, as you’ll see. After this happen I decided to make a media page for the website – one place to highlight all the articles about the company. So I set off googling my company to see what I could find. I have a google alert set up so most of it was not new to me. Then I decided to google iPad...

This would have totally changed school for me…

The most difficult part of high school and even college for me was group discussions. I remember in English class when we would break into small groups my group was allowed to go work across the hall where there would be less background noise. It made it easier for me to hear but it was still difficult. And it was hard for anyone to understand just how much I missed because I always did fine in a one-on-one situation. These days kids grow up being on the internet and conversing by typed communication. It’s second nature to them, just like it became second nature to me when I first joined online discussions in 1996. I only knew 2 or 3 people who were online then who lived in the same city as me, not counting the chemistry teacher. 🙂 In college we...

Great customer service without the phone

Whenever I write about not using the phone people invariably ask me “can’t you hear on the phone with your CI?” or “Why not use VRS?” Honestly, it’s a habit I fell into years ago and haven’t gotten around to breaking yet because I prefer to be phone-less. That’s just me. Moving on… The curb in a parking lot decided to play tug-of-war with my car’s bumper today and pulled it right off. I figured I should try to get it put back on ASAP since it looks crazy and feels noisy and exposed without it. I was looking up the phone number for Don to call the car place and noticed a ‘live chat’ button on their site. That’s new. I was skeptical though, as in the past whenever I used their...

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